Common Enquiries

Everything you need to know about our bespoke travel service.

The Planning Process

How long does it take to receive a travel proposal? ▾

Our experts usually craft your initial bespoke itinerary within 24–48 hours of your enquiry, depending on the complexity of the destination.

Do you charge a planning fee? ▾

We offer a complimentary initial consultation. For highly complex, multi-destination itineraries, we may charge a commitment fee that is fully deductible from your final booking cost.

Bookings & Payments

What payment methods do you accept? ▾

We accept all major credit cards (Visa, Mastercard, Amex) and secure bank transfers. All payments are processed through our secure, encrypted portal.

Are your trips financially protected? ▾

Yes. We work with globally recognized partners and suppliers to ensure your funds are protected according to industry regulations and standards.

Still have questions?

Our concierge team is available to assist you with any specific requirements.

Email Our Team